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Fine Jewelry Manufacturers & Designers Since 1983

Frequently Asked Questions (FAQs)

Why are your prices so low, something must be wrong?
Why do some descriptions show certified stones and others do not?
Can I request a certified stone?
What is the difference between a certified stone and a non-certified stone?
Why do most items take 1 - 2 weeks for shipping?
It is difficult to decide on a ring because I cannot see it in person, what should I do?
How do I find out my ring size?
I don't trust my credit card number being transmitted over the Internet, can I order by telephone?
Why is a one carat diamond NOT double the price of a half carat diamond?
What exactly do you mean, "Sun Jewelry is a Jewelry Manufacturing Company?"
Can I buy just the setting?
How secure is my private information?
What is your return policy?
I would like to have a custom design made, how do I order?
I don't see a matching wedding band for the engagement ring I like, can you make one?
What if I want to order the match wedding band later?
Can I come see the jewelry in person?
Honestly, does the jewelry look the same as in the picture?
Can I get my ring sized in 1/4 sizes?
How often do I need to rhodium white gold?
What Kind of Head do you use on your settings?
 

 

Why are your prices so low, something must be wrong?
We get this question all of the time.  Everyday customers call and ask how our prices are so low.  First you must understand that we are not a Retail or Wholesale jewelry store.  We are an international jewelry design and manufacturing company.  We mainly sale to national retail jewelry stores across the country.  Although many of our wholesale customers buy five or ten thousand pieces at a time, we do sale single items too.  Our prices are so low because you are buying from the source.  We design and manufacture our own jewelry.  Still, not convinced?  Try us out, if you don't like what you ordered, call us and return within thirty days and we will refund your money.  Please read "Our Guarantee" for full details.

Why do some descriptions show certified stones and others do not?
The pictures that you see on the website are pictures that we took of actual pieces we manufactured for previous clients.  Some of our previous clients did not want a certified stone in their ring.  Since each piece is made to order, you can request a certified stone for your order.  Please call us for full details.

Can I request a certified stone?
Yes.  Please call first to see if there is any difference in the price for a certified stone.  Please have the model number ready.

What is the difference between a certified stone and a non-certified stone?
The stone itself is no different from any other stone and is not any better.  The certification only certifies the stone stone quality grade has been compared against a calibrated standard. 

Why do most items take 1 - 2 weeks for shipping?
First you must understand that we are not a Retail or Wholesale jewelry store.  We are an international jewelry design and manufacturing company, so we do not carry a heavy selection of already made pieces.  Each piece is handmade and made to order and shipped 2.nd day FedEx.  The biggest advantage to ordering from the manufacturer is that you can customize certain elements of the jewelry piece.  You can change the size or quality of the stones, or you can change the metal to gold or platinum.

It is difficult to decide on a ring because I cannot see it in person, what should I do?
We know it is difficult to purchase jewelry over the Internet without first trying the merchandise on.  Since we do not have to spend millions of dollars in inventory, we can keep our prices down.  These are trade offs of buying direct.  With that, we introduce our satisfaction guarantee.  If you don't like what you ordered, call us and return within seven days and we will refund your money.  Please read "Our Guarantee" for full details.

How do I find out my ring size?
We recommend visiting a local jeweler to have your finger sized.

I don't trust my credit card number being transmitted over the Internet, can I order by telephone?
If you do not want your credit card number transmitted across the Internet, feel free to call and order by telephone.  We LOVE to take orders be telephone.  It gives us the opportunity to connect a voice to order.

Why is a one carat diamond NOT double the price of a half carat diamond?
Diamond prices are very unique.  They are determined by supply and demand.  Although a one carat is stone is double the weight of a half carat stone, they are more than twice as difficult to find.  Diamonds, naturally, become more and more difficult to find as the weight increases.  That is why they are not prices in a linear fashion.

What exactly do you mean, "Sun Jewelry is a Jewelry Manufacturing Company?"
It simple, we make our own jewelry.  We do not buy the jewelry at wholesale prices and pay to have some one else to make it.  You are buying from the source.  We supply many national retail and wholesale jewelry stores.

Can I buy just the setting?
Yes! If you already have a center stone and just want to purchase the setting only, select the "Setting Only" option and a price will be generated for you automatically. Setting only purchases have a separate return policy. You still have the 30 day return period. If you decide to return the setting, you will be subject to the shipping/insurance fees and a 15% restocking fee. This is to protect our designs from anyone who wants to copy them.

How secure is my private information?
We never sale your information to anyone.  Please read our Privacy Policy for full information.  We also use secure servers to transmit sensitive information.  Please read about the security features we use to keep your information secure.

What is your return policy?
Generally, you can return your merchandise for no reason at all within 30 days from the time you receive your order.  Please read our complete guarantee for full details.

I would like to have a custom design made, how do I order?
If you have a custom design that you would like to have done, please call us so that we can talk about the details.

I don't see a matching wedding band for the engagement ring I like, can you make one?
Absolutely!  We specialize in custom jewelry.  Please call us so that we can tell you about a custom band for any particular ring.

What if I want to order the match wedding band later?
Most of our clients order the engagement ring first, and then order a matching band later.  Please be sure to remember the model number of the ring so that we can custom make one later.  Please call us for custom wedding band requests.

Can I come see the jewelry in person?
Yes! We have two showrooms located in Los Angeles California and Hershey Pennsylvania. The Los Angeles showroom is also the manufacturing facility. The Hershey showroom is geared towards wholesale accounts and participates in national trade shows. If you see an item on the website that you would like to see in person, give us a call at 888-743-1067 to make an appointment.

Honestly, does the jewelry look the same as in the picture?
Actually no it doesn't.  Most of our clients say that the jewelry looks better than the picture.  All of our pictures are not enhanced or altered in any way.  We use a basic digital camera to take the pictures, so our photos are very close to the real thing.

Can I get my ring sized in 1/4 sizes?
Yes.  Please order by telephone and we will make a note of it on your order.

How often do I need to rhodium white gold?
Rhodium Should be done every 6 months to a year.

What Kind of Head do you use on your settings?
The heads on our rings are all 14Kt white gold regardless of metal choosen for the setting.




Frequently Asked Questions (FAQs)

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