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Fine Jewelry Manufacturers & Designers Since 1983

Sun Jewelry Customer Service

Sun Jewelry is committed to providing you, the consumer, with not only the best deals on the internet but also with one of the most secure environments anywhere with the best customer service anywhere. We constantly update the site as newer, more secure methods in e-commerce and system/database administration become available to protect you private information. Here are a few of the precautions that are taken to protect your information and provide you with outstanding customer service:

Returns

  • Generally, you have a 30 day inspection period from the date you receive your order and you may return your merchandise for any reason.  Please check full details of our return policy by clicking here.

Warranty

  • Generally, we have a lifetime limited warranty on all of our merchandise.  Please check full details of our warranty by clicking here.

Internet Servers

  • Firewall and encryption technology is prevalent across our entire website. All sensitive data is encrypted and authenticated from the moment you enter our site through the time when your credit card is processed and your order shipped.


Sun Jewelry Data Protection

  • All private information is sent via SSL-encrypted transaction technology developed and digitally signed by Verisign, the standard in internet encryption certificate authority.


Credit Card Information Protection

  • Access to credit card information is severely limited here at corporate headquarters and the only instance that your credit card information would ever be seen would be one one in which manual intervention were necessary on our part (ie. credit card declines).
  • We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
  • If there is an error that we have recognized at order processing, we will NOT charge your credit card until we have received confirmation from you and you only!
  • If you still do not feel comfortable passing your credit card number across the Internet, feel free to place your order over the telephone with one of our friendly customer service representatives.  Our phone number is listed at the top of EVERY page.

Cookies

  • We use cookies.  Simply put, a cookie is a small piece of information that web sites use to remember information about users. They remain on YOUR computer, not ours.  Cookies are private and safe to you.  Sun Jewelry uses two types of cookies to recognize our members and remember shopping list items. Sun Jewelry uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information. If you still do not feel comfortable with the cookie technology, you may still order from us online, or you may call to place your order by telephone.
  • Sun Jewelry uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password. You can disable your cookies at any time through your browser options.  You can still access our website with your cookies disabled.

Pricing or Product Errors

  • Although we make every effort to make the pricing and product information on the site accurate, errors may occur.  This rarely occurs, but please understand our website information is not automated.  Our website is the collection of several hours of human dedication.  We will notify you of any errors prior to processing your order.  Your credit card will NOT be charged until we have confirmed the error with you first.  If we cannot contact you, we will wait for your confirmation first.  Please accept our apologizes in advance if we must contact you

Product Availability

  • Sun Jewelry makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within the next business day. If there is a problem with your order you will receive an email or receive a phone call from our customer service department stating more details within one business day. Special items and Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details and product availability when you place your order.

Future emails

  • If you receive future emails about Sun Jewelry and you do not want to receive future mailings, feel free to call our customer service department or send us an email.  We will remove your email address from our list.

Shipping Fees

  • Our shipping fees are listed on our Shipping Page.  Please click here to see shipping charges for your order.

Cancellations

  • Any order cancelled may be subject to a 5% restocking fee.



Sun Jewelry Customer Service

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