Sun Jewelry Customer Service
Sun Jewelry is committed
to providing you, the consumer, with not only the best deals on the internet
but also with one of the most secure environments anywhere with the best
customer service anywhere. We constantly update the site as newer, more secure
methods in e-commerce and system/database administration become available to
protect you private information. Here are a few of the precautions that are
taken to protect your information and provide you with outstanding customer
Generally, you have a 30 day inspection period from the date you receive your
order and you may return your merchandise for any reason. Please check
full details of our return policy by clicking here.
Generally, we have a lifetime limited warranty on all of our merchandise.
Please check full details of our warranty by clicking
Firewall and encryption technology is prevalent across
our entire website. All sensitive data is encrypted and authenticated from the
moment you enter our site through the time when your credit card is processed
and your order shipped.
Sun Jewelry Data Protection
All private information is sent via SSL-encrypted
transaction technology developed and digitally signed by Verisign, the
standard in internet encryption certificate authority.
Credit Card Information Protection
Access to credit card information is severely limited
here at corporate headquarters and the only instance that your credit card
information would ever be seen would be one one in which manual intervention
were necessary on our part (ie. credit card declines).
We guarantee that every online transaction you make will
be 100% safe. This means you pay nothing if unauthorized charges are made to
your card as a result of shopping at our online store. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50.00 of
fraudulent charges. If your bank does hold you liable for any of this $50.00,
We will cover the entire liability for you, up to the full $50.00. We will
only cover this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made while using the secure
server. In the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and
- If there is an error that we have recognized at order processing, we will
NOT charge your credit card until we have received confirmation from you and
- If you still do not feel comfortable passing your credit card number
across the Internet, feel free to place your order over the telephone with one
of our friendly customer service representatives. Our phone number is
listed at the top of EVERY page.
that web sites use to remember information about users. They remain on YOUR
computer, not ours. Cookies are private and safe to you. Sun
Jewelry uses two types of cookies to recognize our members and remember
shopping list items. Sun Jewelry uses transient cookies to provide continuity
from page to page. Within a single visit, these cookies store information such
as your shopping list to simplify checkout. They do not contain any personally
identifying information. If you still do not feel comfortable with the cookie
technology, you may still order from us online, or you may call to place your
order by telephone.
- Sun Jewelry uses persistent cookies to identify members after their first
visit. These cookies remain on the hard drive of a PC and allow a user to
enter our site without having to log in on every visit. To access any secure
areas such as your account information, you must still enter your password.
You can disable your cookies at any time through your browser options.
You can still access our website with your cookies disabled.
Pricing or Product Errors
- Although we make every effort to make the pricing and product information
on the site accurate, errors may occur. This rarely occurs, but please
understand our website information is not automated. Our website is the
collection of several hours of human dedication. We will notify you of
any errors prior to processing your order. Your credit card will NOT be
charged until we have confirmed the error with you first. If we cannot
contact you, we will wait for your confirmation first. Please accept our
apologizes in advance if we must contact you
- Sun Jewelry makes every effort to get your order to you as soon as
possible. In-stock items are generally shipped within the next business day.
If there is a problem with your order you will receive an email or receive a
phone call from our customer service department stating more details within
one business day. Special items and Custom orders may also take longer to
process. Ask our Customer Service Representatives for shipping details and
product availability when you place your order.
- If you receive future emails about Sun Jewelry and you do not want to
receive future mailings, feel free to call our customer service department or
send us an email. We will remove your email address from our list.
- Our shipping fees are listed on our Shipping Page. Please
click here to see shipping charges for your order.
- Any order cancelled may be subject to a 5% restocking fee.
Sun Jewelry Customer Service
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